Terms & Conditions

TERMS AND CONDITIONS

Please read carefully

Murrayshall Country Estate, Scone, Perth, PH2 7PH is owned by Stellar Murrayshall LLP. In this document “Company” means Stellar Murrayshall LLP, “Hotel” means Murrayshall Country Estate, Scone and its grounds, “Conditions” means the general terms and conditions as set out below, “Booking / Bookings” means a reservation held with the Hotel to partake in the facilities available, for example, but not limited to, accommodation, dining, golf, leisure activities, functions and

events.

The Conditions noted below are the general Conditions associated with Bookings for the Hotel. The Company reserves the right to revise these Conditions at any stage without notice and the Conditions posted on the Hotel website will be deemed to be the current Conditions at any point in time.

1 Accommodation Bookings

1.1 Accommodation Bookings made with the Hotel are subject to varying terms and conditions depending on the source of the Booking, the nature of the Booking and any packaged elements within the Booking (eg) golf tee times, dinner allocations.

1.1.1 Specific terms and conditions are detailed with each source through whom bedrooms can be booked and you are encouraged to note carefully the terms and conditions of booking at the time the reservation is made.

1.2 Accommodation Bookings linked with weddings or events to be held at the Hotel are often confirmed with the person booking the wedding / event and may carry specific clauses concerning the number or type of rooms booked and held for a period of time. Specific clauses in such contracts can be confirmed with the event organiser.

1.3 Group bookings of 4 rooms or more will be given a separate booking contract.

1.4 On arrival at the hotel, all reservations will require pre-authorisation of a valid credit/debit card to cover anticipated charges during your stay. Generally, this pre-authorisation will be calculated as the room tariff and £50.00 per person for incidental charges for each night of the stay. We accept cash, all major credit and debit cards, bank transfers, cheque payments and Hotel Gift Vouchers. Cheques and BACS transfers must have cleared the hotel bank account before being considered as valid payment.

1.5 Charges can be transferred to your room account on presentation of your key card. Please carry this with you at all times. If you misplace or forget your card please contact Reception.

1.6 If your stay extends beyond 7 nights, we reserve the right to settle your account on a weekly basis to an accepted method of payment.

1.7 All incidentals must be settled prior to departure.

1.8 Any rates referred to as “Best Rates” must be prepaid at the time of booking and are non- refundable.

2 Child Free Policy

2.1 Our free children’s accommodation offer is subject to the availability of a room large enough to accommodate up to 2 adults and 2 children (minimum two paying adults).

2.2 Children who are aged 12 or under at the time of their stay eat breakfast for free in conjunction with the purchase of an adult breakfast (as part of a breakfast inclusive rate).

2.3 A breakfast inclusive rate must be booked in order to benefit from the offer.

2.4 Children under 12 will sleep for free in parent’s room (minimum 2 paying adults). Interconnecting rooms may incur a supplement charge.

2.5 Please note this offer only applies to children who are aged 12 and under at the time of their stay.

2.6 Children’s meals (except breakfast) are not included in this offer and will be charged as taken at the hotel.

2.7 A maximum of 2 children under the age of 12 stay and eat breakfast for free with 2 paying adults.

3 Weddings, Events, Parties, Golf Groups

3.1 Weddings, and other events such as meetings, private dining and private functions, have specific terms and conditions associated with them, which are communicated and agreed with the booker through the Business Event Order at the time of confirming the occasion.

3.2 Such terms and conditions include, but are not limited to, any provisions regarding number of attendees, cancellation and postponement.

4 Golf

4.1 Players are subject to the general rules of golf etiquette and speed of play when playing on the courses at the Hotel.

4.2 Course rules are available in the pro-shop.

4.3 The Hotel reserves the right to close the courses in the event of bad weather or where lightening may pose a hazard to health and safety.

4.3.1 If you are unable to play your round of golf due to the course being closed (e.g. bad weather), no charge will be made to your credit/debit card. In the event of bad weather enforcing a change in course conditions, particularly in the winter months then a reduced green fee will be offered

4.4 Buggies are available for hire during the months of April to September inclusive. Buggy users are requested to exercise due care and caution whilst using the buggies and to respect others on the course.

4.5 Alcohol is not permitted on the golf courses, anyone consuming alcohol will be asked to dispose of it immediately and may be asked to leave the course with no recompense.

4.6 If you cancel your booking more than 1 week before your date of play, there will be no charge

made to your credit/debit card. If you cancel your booking less than 1 week in advance, there will

be a charge of 50% of the green fee made to your credit/debit card.

5 Pricing

5.1 All prices will be quoted inclusive of VAT at the prevailing rate unless otherwise stated.

5.2 Pricing for weddings and events will be confirmed with the booker and are the subject of specific terms and conditions.

5.3 The Company reserves the right to amend at any stage, without prior notice, its pricing for all goods and services at the Hotel and to reflect changes in VAT or any other government imposed tax such as rates of duty.

5.4 Contracted prices will be honored at all times save for changes in taxes as noted in 4.3 above.

6 Payment

6.1 All invoices are due for payment on presentation unless credit terms have been arranged with the Hotel direct.

6.2 The Hotel accepts payment in UK Sterling through cash, all major credit and debit cards, bank transfers and cheque payments.

6.3 Cheques are to be made payable to Stellar Murrayshall LLP. Cheques and BACS transfers must have cleared the hotel bank account before being considered as valid payment.

6.4 Application for a credit account can be made through the Hotel accounts department.

6.4.1 Your application will be processed in the usual way and details verified with a credit checking source.

6.4.2 The decision as to whether to grant a credit account and the quantum of the credit extended is at the sole discretion of the Hotel.

6.4.3 The Hotel accepts no liability for the replies obtained from the credit check source and the subsequent decision taken as to whether to extend credit.

6.4.4 Where credit terms have been agreed, the limit of any credit will be monitored. The Hotel reserves the right to terminate the credit account at any stage should the status of any credit check suggest a change in credit worthiness or in the event of a late payment of an invoice, an event of default or a change in status of the entity to whom credit has been granted.

6.4.5 Where credit has been granted, any disputed item or price contained in an invoice must be raised in writing with the Hotel within 7 days of receipt of the invoice. Disputed items will be dealt with separately from the remainder of the monies due, which must still be settled when due.

7 Use of Hotel

7.1 The hotel caters to many different user groups in any one period of time and the facility is there for the enjoyment of all.

7.2 In using the Hotel, it is agreed that you will take reasonable precautions to ensure that no damage occurs or injury to any person. You are responsible for your actions.

7.3 You agree to conduct yourself in an orderly fashion, to comply with any request of the Hotel management and abide by all applicable statutory controls in respect of, but not limited to, health & safety, fire regulations, licensing permissions. Should guests act in an improper or disorderly way, or refuse to comply with reasonable requests from our staff, the Company reserves the right to terminate their stay or to eject those who are the cause of the disorder. Should this occur, no monies will be refunded.

7.4 The Company operates a zero tolerance rule to abusive and aggressive behaviour towards all employees and other guests.

7.5 Children must be supervised by a responsible adult at all times and are the responsibility of their accompanying adult.

7.6 We cannot accept any liability whatsoever in the event of an accident due to children playing or running around. We respectively

request, for their safety and that of the staff and guests that they remain under supervision at all times, especially during food service. The grounds of the Hotel present many hazards for unaccompanied minors, e.g.car park area, golf course, through traffic and the fountain.

7.7 In respect of pets, we welcome well-behaved dogs accompanying guests; however dogs cannot be left unattended in any area including bedrooms at any time and dogs are unfortunately not allowed in public areas other than the library, if they are clean and dry.

7.8 Dogs accompanying their owners are charged at £25.00 per night. An Additional Dog Charge of £15.00 per night. We have only certain bedrooms where we accommodate dogs.

7.9 The Hotel is strictly a no smoking hotel and anyone found to be smoking in their bedrooms will receive a £100.00 charge for the cleaning and de-fuming of the room.

7.10 We aim to ensure that a First Aider is always available. If you require any medical attention please contact Reception on 0. For serious medical emergencies call 9 ‘999.

8 CANCELLATION / POSTPONEMENT

8.1 By the Hotel

The Hotel reserves the right to cancel the Reservation (or any part thereof) if:

8.1.1 The Client fails to adhere to any of the Conditions including, but not limited to, payment of any deposits by the due date;

8.1.2 In the opinion of the Hotel, there has been a significant change in the Client’s contracted booking (e.g. reduction in days/accommodation);

8.1.3 The Client is insolvent, or the Hotel has reasonable grounds for anticipating the same;

8.1.4 The Hotel is not satisfied with the Client’s credit status;

8.1.5 In the reasonable opinion of the Hotel, the Client or Reservation might prejudice the reputation of the Hotel;

8.1.6 If the Hotel, or any part of it, is closed or damaged due to circumstances beyond its reasonable control; or

8.1.7 The Hotel is requested to cancel the Reservation by any government or other authority.

8.1.8 If the Hotel is sold or ceases to be owned by Stellar Murrayshall LLP

8.1.9 If the Hotel cancels the booking, a full refund of any monies paid in respect of the Wedding will be given, issued in the form of a cheque through the Company registered office.

8.1.10 The value of the deposit returned will be the extent of liability owing to you.

8.2 By the Client

Cancellation by the Client will enable the Hotel to raise a cancellation charge (“Cancellation Charge”) which shall be calculated as a

percentage of the Revenue as detailed below:

8.2.1 Not less than 24 hours prior to the arrival date.

8.3 The Hotel will use its reasonable endeavors to re-sell to another client the accommodation, function rooms, services and other facilities booked in connection with the Reservation and a proportional reduction in the Cancellation Charge will be made if the Hotel is successful.

8.4 If a Cancellation Charge is due, any deposit will be held until the original Reservation dates have passed and an assessment of the charges can be made by the Hotel and the deposit offset against the Cancellation Charges.

8.5 Any confirmed Guests or Delegates who do not arrive, or who depart early will be charged for at the rate of 100% of their respective Revenue.

8.6 You may postpone your Reservation on one occasion only to a date within 365 days of the original booking date, subject to availability. In the event of a postponement. Neither the Company, nor the Hotel accept any liability for non-availability of dates should you wish to postpone your Reservation.

9 General Terms

9.1 The Company reserves the right to amend tariffs throughout the Hotel, to make changes to the Hotel, its business and its environs without the prior consent of its customers.

9.2 Any information supplied to the Hotel is held in accordance with the Data Protection Act 1984 and maybe used by the Hotel to keep you informed with special offers and promotions we believe may be of interest to you. We do not disclose personal information to anyother organisation or individuals unless required to do so by law.

9.3 Our premises license governs our times of service.

9.4 Only food and drink purchased from the Hotel may be consumed on the premises, unless agreed otherwise with Hotel management.

9.5 Allergens: Some foods contain nuts, shellfish or other foods that may cause allergic reactions. If you have a food allergy or intolerance please advise our staff before ordering food or drink items and they will be able to help you with your choice. We take as much care as possible to avoid contamination, however all food is prepared in our kitchen where nuts, gluten and other allergens are present.

9.6 The Hotel cannot be held liable for any services that have not been provided by us.

9.7 Prior consent must be obtained from the Hotel for any externally arranged entertainment, services or decorations. Any third party providing entertainment must supply the Hotel with a copy of public liability insurance and PAT testing certification or access may be denied.

9.8 The Hotel reserves the right to evacuate the Hotel in the event of a Fire Alarm or other emergency irrespective of whether it is a genuine emergency or not, in order to protect all guests and staff and in this event, does not accept any liability for any inconvenience caused.

10 Loss & Damage:

10.1 The costs of repairing any damage you caused to the property, furnishings or equipment will be charged to you.

10.2 Subject to its liability under the Hotel Proprietors Act 1956, neither the Company, Stellar Murrayshall LLP nor the Hotel can accept responsibility for loss of, or damage to, guests’ property however caused. Nor can such parties be held responsible for any gifts that have been delivered to or handed over to a representative of the Hotel.

10.3 Items of lost property are managed in accordance with the lost property procedure; unclaimed items are discarded or given to third parties after a period of time as set out in this procedure.

10.4 Neither the Company, Stellar Murrayshall LLP nor the Hotel can accept responsibility for loss of, or damage to any vehicle left in the Hotel car park or on the Hotel grounds.

11 Force Majeure

11.1 “Force Majeure Event” means a severe circumstance outside the control of either party. It includes, but is not necessarily limited to, Acts of God, fire, flood, earthquake, explosion, terrorism, war, riots or civil disturbances, loss of power and similar catastrophic events. For the avoidance of doubt Force Majeure does not include adverse weather conditions, disruption to public transport and the like;

11.2 If a Force Majeure Event is of such severity that there is no option but to cancel your reservation, both the Hotel and you will bear their own losses, as neither is responsible for the cancellation.

11.3 If the Hotel is prevented or hindered from providing the accommodation / services booked by a Force Majeure Event, the Hotel may, at its sole option, re-locate you to another Hotel in the same locality, or terminate the booking forthwith.

11.4 In the case of cancellation or termination as set out in 9.3 above the Hotel will refund any deposits paid but shall have no other obligation or liability to you.

12 Governing law

12.1 These Conditions are governed by Scottish Law and Scottish law shall govern these Conditions in all respects.

13. Privacy Policy

Last updated: May 2018

Murrayshall Country Estate (“Murrayshall“, “we” or “us“) respects your right to privacy. This Privacy Notice explains who we are, how we collect, share and use personal information about guests staying at our hotels (“guest“, “you“), and how you can exercise your privacy rights. If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice.

What personal information does Murrayshall collect and why?

The personal information that we may collect about you broadly falls into the following categories:

Information that you provide voluntarily
We ask you to provide certain information voluntarily. The types of information we ask you to provide, and the reasons why we ask you to provide it, include your contact details in order to make a reservation, book or purchase one of our services, subscribe to marketing communications from us, and to submit enquiries to us.

We will also ask you to provide your credit card details so that we can charge you for any purchases that you make during your stay at the hotel. We will also collect your hotel loyalty card number so that we can communicate with the hotel to ensure that you collect points for your stay at the hotel.

If we ask you to provide any other personal information not described above, then the personal information we will ask you to provide, and the reasons why we ask you to provide it, will be made clear to you at the point we collect your personal information.

Information that we collect automatically
We may also collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.

Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our website, including the pages accessed and links clicked.

Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our website to our visitors.

Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below.

Information that we obtain from third party sources
From time to time, we may receive personal information about you from third-party sources (including travel agents that have made a booking on your behalf), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

The types of information we collect from third parties include your name, address, email, credit card rewards number and stay history. We use the information we receive from these third parties to honour your reservation.

Who does Murrayshall share my personal information with?

We may disclose your personal information to the following categories of recipients:

• to our group companies, third-party services providers and partners who provide data processing services to us, or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information;
• to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
• to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;
• to any other person with your consent to the disclosure.

Legal basis for processing personal information (EEA visitors only)

If you are a visitor from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” heading below.

Cookies and similar tracking technology

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you, including to serve interest-based advertising. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Notice.

We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.

International data transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country.

Specifically, our servers are located around the world, and our group companies and third party service providers and partners operate around the world. This means that when we collect your personal information we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice.

Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your data protection rights

You have the following data protection rights:

• If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading below.
• In addition, if you are a resident of the European Union, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.
• You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “How to contact us” heading below.
• Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here.)

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Updates to this Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.

You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.

How to contact us

If you have any questions or concerns about our use of your personal information, please contact us using the following details: info@murrayshall.co.uk

For all Data Access Requests, please click here.